Support and Services

Home » Services

PT Agriya Analitika provides Consultancy & Implementation, Training and Technical Support as part of our after sales services. We are dedicated to give you the best possible solutions to increase our clients productivity, which results an increase in profits as well.

Consultancy

Consultancy & Implementation

Our Consultancy Services allow our clients to hire one or more of our specialists to provide advice and suggestions for your laboratory
Alternatively, our clients can design their own URS (User Requirement Specification) and we will provide the solutions required to suit their business
Generally our consultancy is applied whenever reconfiguring is needed in any of our products to reflect the changing needs of our clients business
We also be willing to provide you with this help if required to make your business even more productive and effective

We are aware that your laboratory procedures are undoubtedly unique, as each business will have different workflow. In order to ease the implementation process, we have committed as many aspects as possible to paper and collected an overview of the process for your reference. In short, this is our general approach. We will 'say it like it is' and share it with you for our mutual benefit and to minimise surprises. As you review it, it will become obvious that many areas must be expanded, adjusted or completed for your specific situation and we will do this as the configuration process unfolds.

Training

Every solutions that we have installed in your business, we will provide trainings to use it. Our main goal is to give you the neccessary training therefore you can maximise our solutions resulting in increase of your productivity and reduced cost because there is no need to call in our specialist to work on your purchased products.

Technical Support

Once any of our products such as Matrix LIMS has completed the implementation phase, our Technical Specialists will constantly monitor your project. Telephone support is available during normal business hours. Although extended support hours can be provided by special request, this hasn't been found to be necessary. The great majority of problems can be resolved via a telephone conversation or emails. However, should we encountered otherwise, an on-site visit will be activated by the documented escalation procedure.