Technical Supports

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Once any of our products such as Matrix LIMS has completed the implementation phase, our Technical Specialists will constantly monitor your project. Telephone support is available during normal business hours. Although extended support hours can be provided by special request, this hasn't been found to be necessary. The great majority of problems can be resolved via a telephone conversation or emails. However, should we encountered otherwise, an on-site visit will be activated by the documented escalation procedure.

Technical Support

Support agreement includes:

  • Quaterly official visits by Agriya Analitika to do some maintenance, calibration and updates on latest firmware, software etc.
  • Signed activity list document will be provided after each visits.
  • Unlimited phone call & email suppports.
  • Automatically registered to our monthly newsletter.
  • Invitation to our user group meetings, so you can meet and talk to the people that have the same interests as you.

Contact Details

PT Agriya Analitika
Jln. Puri Ayu Raya T7 no. T33
Puri Indah
Jakarta 11610
INDONESIA

Ph. +62 (021) 5830 4791
Fx. +62 (021) 5830 4792