Complaint Management
Document, Manage, and Control Customer Complaints
Complaint Management Overview
Customer complaints present unique challenges to manufacturers across multiple industry sectors. By nature, customer complaints represent dissatisfaction with either product quality or performance in a post-distribution environment. Valid complaints may lead to required changes in manufacturing product specifications or the costlier action of a product recall.
Xybion QMS’s Customer Complaint Management Module is designed as part of an integrated GRC suite to efficiently document, manage and control customer complaints in compliance with current regulatory guidelines and best practices.
