Information is the key for all organisations regarding compliance regulations. To ensure that you conform with regulatory guidelines you must have easy access to information that shows evidence of compliance. This includes information covering audits, corrective and preventative action management, tracking staff competency, monitoring customer feedback, managing company assets and evidence of managing controlled documents.
Configurable to suit your specific company preferences and needs both now and in the future. This approach offers unique future proofing. Our Compliance Management suite facilitates compliance with ISO 9001 (2008) and ISO/TS 16949 (2002) for regulated companies to reduce risk, liability and costs. A system that will change to the needs of your business.
Controlled Documents
Key Benefits:
- Reduce administration and operational costs by reducing office paperwork
- Never lose mission critical documentation as saved information is automatically backed up
- Save time by storing, tracking and distributing documents from a central location
- Reduce carbon footprint by paperless operation
Track and manage all your documents whether stored within Matrix or in any other application, e.g. Microsoft Word. Documents are version controlled within the system with full audit trail. Manage the circulation of corporate documentation, automate the confirmation of staff attention and trace the history of re-worked documents for internal and external auditing and reporting. Allow staff to view mission critical documentation from your network.
Audit Planning
Key Benefits:
- Drastically reduce the time required to plan, conduct and document audits
- Standardise your quality control by ensuring all audit stages are complete
- Strengthen control and security across your organisation with regular risk assessment
- Company audit procedures can be configured to mirror organisational objectives
In any organisation auditing is of fundamental importance to management and investors. Critical to uncovering problems or discrepancies in business operations it defines a procedure for quality improvement within departments and the organisation.
Automate the scheduling of audits and alert departments and the whole business via e-mail. Trend historical performance to monitor improvements or quality issues that affect the business. Generate checklists and worksheets from the system and define the managerial sign off process, saving time and costs with automation. Easily store, report and select audit records for managerial/operational scrutiny.
Track, store and manage the status of uncovered issues and automate next actions. Create screen and report preferences to your specific needs. Built to correspond to ISO 9001 and ISO 9004 requirements for audit regulation.
CA/PA Management
Key Benefits:
- Reduce cost and operational risk associated with addressing recurring issues
- Improve operational performance of your organisation with standardised processes
- Increase meantime to resolution of issues thus improving staff/customer experiences
- Speed up the reporting and auditing of quality control
Record all issues associated with quality control and auditing within your organisation. Issues/actions can be defined and allocated to staff and teams with outcomes stored within the system. Not only log audit outcomes straight into the module but manage customer feedback, comments and problems for continual service quality improvement across your whole organisation.
Reduce risk and the expense of continual root cause analysis of issues; in turn improve staff and customer experiences and financial performance. Configure your screens to reflect the specific workflow requirements of your organisation. Report on specific areas of concern for your business.
Competency Tracker
Key Benefits:
- Drive increased productivity and performance by matching key skills and abilities to job role
- Improve employee development and training schedules for retention of quality staff
- Reduce costs associated with training schedules and required materials
- Standardise safety in the work place ensuring staff have the required skills for their job
You can now match the competencies of staff to the specific needs of their role within an organisation. Ensure staff have had skills assessed, offer external regulators and management insight into skills gained, and establish if further training is required.
Schedule training dates from within the system and initiate staff confirmation. Certificates of competency can be distributed and stored for historical record of skills acquired. Automate the scheduling of outstanding training modules and refresher courses.
Ensure quality procedures are adhered to and delivered, but also continue to reduce risks to levels that are as low as reasonable practical (ALARP).
Customer Feedback
Key Benefits:
- Build stronger relationships enhancing customer loyalty and reducing customer complaints
- Increase customer retention with real actionable customer feedback
- Instil a customer-centric culture focusing on the end users experience
- Enhance your potential for account growth
Continually improve your customer satisfaction/experience with actionable data logging and tracking of feedback with a register of complaints and compliments.
Manage feedback with a clear view of outstanding actions and fully detailed responses. Easily access active issues by drilling down to action details and investigation results. Filters can be utilised to locate required records. Report on customer issues and feedback to assist in identifying company weakness, be it products, services or support.
Improve your internal processes and assist with customer reviews and auditing. Easy to configure screens and workflows allow you to meet varied organisational and departmental requirements.
Asset Management
Key Benefits:
- Manage the lifecycle of asset processes in a central place, from procurement to disposal
- Scalable to millions of assets with traceability through barcoding
- Save time with quick updating, addition and deployment of assets within your inventory
- Configure system to your requirements
- Keep easy control of all corporate assets
Offered as an individual solution for managing and controlling company assets or as part of the integrated compliance management suite, asset manager stores all the historical information on company assets such as service schedules, calibration or safety tests.
Record, track and manage an inventory of all company assets in your database. Tailor stored information to individual needs including ID number, description, location, date of purchase and depreciation allowance.
All asset records are version controlled allowing for tracking, storage and changing over time without losing original information. Easy to use configurable screens tailored to your work flows and preferences demonstrate that all assets integral to quality of service and operations are controlled and monitored for auditing including ICMS. Lack of custom coding leads to a lower cost of ownership and fast implementation.
